QNET SMART HUB

How can we assist you today?

My Account

Do I need to activate Know Your Customer (KYC) in order to use the self-service function to update the correspondence address?

How to update my correspondence address within the country?

How to update my shipping address within the country?

How to check my personal Information?

How to update my valid ID number?

How can I send a request to retrieve my password?

How to retrieve my Virtual office password?

How can I change my virtual office password?

How to reset my Security Question and Words?

How to unblock my Q Account?

Why is my Q Account blocked?

How to retrieve my pin code?

How can I change my expired pin code?

How do I update my email address?

How do I update my name after marriage or divorce?

How do I correct my name?

How to send a request to change email address?

Shipping & Delivery

Do I need to activate Know Your Customer (KYC) in order to use the self-service function to update the correspondence address?

How to update my correspondence address within the country?

How to update my shipping address within the country?

How to check my personal Information?

How to update my valid ID number?

How can I send a request to retrieve my password?

How to retrieve my Virtual office password?

How can I change my virtual office password?

Digital Product

How to Log in vtube?

How do I receive my password for vtube?

What is vtube?

How to get the certificate upon course completion?

What should I do if I did not receive my qLearn welcome letter?

Can I transfer the qLearn course to anyone?

What if I forgot my qLearn password?

What if my qLearn account is blocked?

Enrollment & Distributorship

How long before my account is terminated, if I do not renew my Distributorship?

Will I lose my Left and Right Business volume, if I do not renew my Distributorship?

How much is the Annual Distributorship Fee?

What is the grace period for Distributorship renewal?

What are the documents required for resignation?

Can I resign at any time?

Will the company refund my registration fee upon resignation?

After the resignation of my TC, is it possible to register again?

What is Resignation?

What can lead to a Termination of an Independent Distributor?

When my tracking center is terminated, will I still have Business volume?

When an ID’s tracking center is Terminated, how long does it take to register once again?

Is it possible to reactivate a tracking center once it was terminated?

Can I withdraw money from my Q Account after termination of my tracking center?

What is Suspension?

I received a suspension letter from the company. What should I do if I want it to be considered again?

What part of the registration will include the new step on the ID Declaration Form? Which markets and which platforms?

What is the ID Declaration Form?

My Genealogy

What is Self-Activation?

How can I activate my tracking centre?

For Activation, can I purchase 1000BV and place under each side of my tracking centre?

For Activation, can I combine Personal Sponsorship and Business Volume (BV) from Retail Purchase?

What does Qualified TC mean?

Webinar

How can I get the recording of the webinar?

How can I join online webinars?

Where can I find the webinar calendar?

Rank Maintenance & Rank Advancement

What is Pay Rank Maintenance?

Can I carry forward any excess of Repeat Sales Points (RSP) achieved by either personal purchase or retail sales of QNET products in Rank Advancement?

How to monitor my Rank Advancement in the Virtual Office?

Can I carry forward any excess Business Volume (BV) from my new Direct Referrals for Rank Advancement?

What is Rank Advancement?

Can I skip a rank?

Administration Fees & Requirements

Requirements for Products

Requirements for Personal Information Change

Requirements for Refund

Fee Schedule

Self Service Features: Quick Guide

Reset Security Question and Words.

How to update email, address and other information?

How to update your Personal Information?

How to reset expired Q Account Pin Code?

How to change Virtual Office Password

How to send request via Self Service Portal?

How to track shipment status?

How to activate qLearn?

How to retrieve qLearn password?

How to register for webinars?

Refund

Why I still didn’t receive my refund in credit card even after 30 working days?

Can I request for a partial refund?

I have utilized one of the entitlement of QVI product, may I request for a refund?

What should I do if I applied for a refund, but the product has been delivered to me?

How will I receive my refund?